Orders

How to place an order

Search for your favourite article(s) and add them to your shopping bag. Just like strolling down the shopping streets or browsing through a catalogue. The difference at our online shop is that it allows you to search through preferred categories and filter your search results. Found the perfect pair of pumps, the ideal sandal or the greatest pair of boots? Select your size and add the article to your shopping bag. Whenever you’ve finished shopping, you will find your items in the shopping bag, ready to order them directly online!

Can I change or cancel a placed order?

Since the placed orders are quickly processed in our systems, in order to make sure the items will get to you as soon as possible, it is not possible to change or cancel an order that you’ve placed. In case you’re not satisfied about the item or whenever you’ve accidentally ordered the wrong items, you are able to return the items to us free of charge.

When will my order be delivered?

For delivery addresses in the Netherlands or Belgium: Orders placed on workdays before 22:00 PM will be delivered the next day.

For delivery addresses in other EU-countries: Orders placed on workdays before 16:00 PM will be processed the same day. Transit times depend on the country of destination, however your order will be delivered within 6 workdays. We deliver to all European countries.

Do I pay for shipment and delivery?

When placing an order with a total amount of costs above €100,- we will not charge any shipping costs. Shipping costs will be charged for orders with a total amount below €100,-. The amount of shipping costs charged vary per country (this amount will be visible in the check-out). When your order initially has a total amount above €100,- but after returning items the total amount ends up below €100,-, shipping costs will still be calculated and charged afterwards.

Can I track the current status of my order?

As soon as your order is shipped, you will receive a track & trace code via e-mail. Through the website of DHL For You, you’ll be able to see the current status of your order so that you are up to date on when the package will be delivered.

Payment

Which payment methods are there?

You are free to choose your preferred payment method:

- Safe and easy through iDeal, Sofortbanking or Mister Cash

- Via a secured credit card transaction (MasterCard, Visa, eMaestro or V PAY)

Is payment safe?

Payment is handled and processed in a secured environment and through a secured connection. Our well-known payment partner Buckaroo handles the payments. Your privacy is protected and guaranteed during the entire (payment) process.

Returns

Can I return items free of charge?

The following return procedure only applies when ordering from The Netherlands, Belgium or Germany

When one (or more) product(s) do not meet your expectations, or when the products don't fit, you are able to return the items to Bronx Shoes within 14 workdays after you've received your order (free of charge). If you want to return your item in The Netlerlands, you can send your order back at a PostNL pick up point. You can use the returnsticker that you received with your order. Do you live in Belgium or Germany? Youo can send your item back at a DPD pick up point, also using the sticker you received from us.

The following return procedure only applies for countries other than The Netherlands, Belgium or Germany

When one (or more) product(s) do not meet your expectations, or when the products don't fit, you are able to return the items to Bronx Shoes within 14 workdays after you've received your order. Please make use of your local post service to send back the shoes. We need to remind you that returning items to us is your own responsibility, Bronx is not responsible for the return shipment. We recommend to make sure the post service provides you with proof of handing over the package and with a code with which you an track & trace the shipment. Costs for returning goods to us from any country other than The Netherlands, Belgium or Germany will not be covered or refunded by Bronx. 

Make sure to include the provided return form, so we will be able to process your returned package and refund you your money. In case you've lost the return form, please make use of this withdrawal form.

The return address:

Bronxshoes
Flight Forum 2500
5657 DZ Eindhoven
The Netherlands

As soon as we receive the returned package, we will send a confirmation e-mail to your e-mail address. 
Please read the following terms and specifications for returning goods:

- Always send the articles back in the original shoe-box, and make sure there is another box around the shoe-box. The shoes may not be damaged during transport.
- Make sure to include the original return form when returning the articles. Please indicate which article(s) you returned and why.

- We will refund the money within days after receiving the returned item(s). 

When will my money be refunded?

Your money will be refunded within approximately 1 week after we’ve received your returned goods. If you've returned all items of your initial order to us, we will refund you the total order amount + shipping costs paid (if any).