Orders

How to place an order

Search for your favourite article(s) and add them to your shopping bag. Just like strolling down the shopping streets or browsing through a catalogue. The difference at our online shop is that it allows you to search through preferred categories and filter your search results. Found the perfect pair of pumps, the ideal sandal or the greatest pair of boots? Select your size and add the article to your shopping bag. Whenever you’ve finished shopping, you will find your items in the shopping bag, ready to order them directly online!

Can I change or cancel a placed order?

Since the placed orders are quickly processed in our systems, in order to make sure the items will get to you as soon as possible, it is not possible to change or cancel an order that you’ve placed. In case you’re not satisfied about the item or whenever you’ve accidentally ordered the wrong items, you are able to return the items to us free of charge.

When will my order be delivered?

For delivery addresses in the Netherlands or Belgium: Orders placed on workdays before 22:00 PM will be delivered the next day.

For delivery addresses in other EU-countries: Orders placed on workdays before 17:00 PM will be processed the same day. Transit times depend on the country of destination, however your order will be delivered within 6 workdays. We deliver to all European countries.

Do I pay for shipment and delivery?

When placing an order with a total amount of costs above €75,- we will not charge any shipping costs. Shipping costs will be charged for orders with a total amount below €75,-. The amount of shipping costs charged vary per country (this amount will be visible in the check-out). When your order initially has a total amount above €75,- but after returning items the total amount ends up below €75,-, shipping costs will still be calculated and charged afterwards.

Can I track the current status of my order?

As soon as your order is shipped, you will receive a track & trace code via e-mail. Through the website of DHL For You, you’ll be able to see the current status of your order so that you are up to date on when the package will be delivered.

Payment

Which payment methods are there?

You are free to choose your preferred payment method:

- Safe and easy through iDeal, Sofortbanking or Mister Cash

- Via a secured credit card transaction (MasterCard, Visa, eMaestro or V PAY)

Is payment safe?

Payment is handled and processed in a secured environment and through a secured connection. Our well-known payment partner Buckaroo handles the payments. Your privacy is protected and guaranteed during the entire (payment) process.

Returns

Can I return items free of charge?

Yes, you are allowed to return your article(s) free of charge. Please contact us via info@supportbronx.com to make an appointment, GLS will then pick up the package on the agreed date. As soon as you’ve made your appointment with one of our colleagues, we’ll send you the track & trace information via e-mail, so you’ll be able to track the status of your returned package.

As soon as we received the returned items, you’ll receive a confirmation via email.

Within what timeframe am I allowed to return articles?

You may return items within 14 workdays after receiving your order.

How do I return articles?

Please make sure to always send the articles back in the original shoe-box, and make sure there is another box around the shoe-box. The shoes may not be damaged during transport. Add the original return label in your package and indicate which articles are sent back and why.

Please contact our customer support via info@supportbronx.com to make an appointment to pick up the package at an address that is preferred by you (for example, home address/work address). GLS will pick up the package at the designated address, we will provide you with the track & trace information so you’ll be able to follow the package as it is on its way back to us.

When will my money be refunded?

Your money will be refunded within approximately 1 week after we’ve received your returned goods. If you've returned all items of your initial order to us, we will refund you the total order amount + shipping costs paid (if any).