How to place an order

Search for your favourite article(s) and add them to your shopping bag. Just like strolling down the shopping streets or browsing through a catalogue. The difference at our online shop is that it allows you to search through preferred categories and filter your search results. Found the perfect pair of pumps, the ideal sandal or the greatest pair of boots? Select your size and add the article to your shopping bag. Whenever you’ve finished shopping, you will find your items in the shopping bag, ready to order them directly online!

Can I change or cancel a placed order?

Since the placed orders are quickly processed in our systems, in order to make sure the items will get to you as soon as possible, it is not possible to change or cancel an order that you’ve placed. In case you’re not satisfied about the item or whenever you’ve accidentally ordered the wrong items, you are able to return the items to us free of charge.

When will my order be delivered?

For delivery addresses in the Netherlands or Belgium: Orders placed on workdays before 22:30 PM will be delivered the next day.

For delivery addresses in other EU-countries: Orders placed on workdays before 16:00 PM will be processed the same day. Transit times depend on the country of destination, however your order will be delivered within 6 workdays. We deliver to all European countries.

Do I pay for shipment and delivery?

When placing an order with a total amount of costs above €100,- we will not charge any shipping costs. Shipping costs will be charged for orders with a total amount below €100,-. The amount of shipping costs charged vary per country (this amount will be visible in the check-out). When your order initially has a total amount above €100,- but after returning items the total amount ends up below €100,-, shipping costs will still be calculated and charged afterwards.

Can I track the current status of my order?

As soon as your order is shipped, you will receive a track & trace code via e-mail. Through the website of DHL For You, you’ll be able to see the current status of your order so that you are up to date on when the package will be delivered.


Which payment methods are there?

You are free to choose your preferred payment method:

- Safe and easy through iDeal, Sofortbanking or Mister Cash

- Via a secured credit card transaction (MasterCard, Visa, eMaestro or V PAY)

Is payment safe?

Payment is handled and processed in a secured environment and through a secured connection. Our well-known payment partner Buckaroo handles the payments. Your privacy is protected and guaranteed during the entire (payment) process.


Can I return items free of charge?

The following return instructions only apply to customers from Germany, Belgium and the Netherlands

Yes, you are allowed to return your article(s) free of charge. Please contact us via info@supportbronx.com to make an appointment, GLS will then pick up the package on the agreed date. As soon as you’ve made your appointment with one of our colleagues, we’ll send you the track & trace information via e-mail, so you’ll be able to track the status of your returned package.

As soon as we received the returned items, you’ll receive a confirmation via email.

Customers from any other country than Germany, Belgium and the Netherlands are not allowed to send back free of charge.

For customers from any other country than Germany, Belgium or The Netherlands, other return instructions apply. We kindly ask you to return the goods via your local post service. Please bear in mind that Bronx is not responsible for this return shipment and we therefore always advice you to ask for a proof of handing in the package as well as a track & trace code. Bronx will not cover the costs for the return shipment. Please send back your goods (accompanied by the return form) to:

Bronx Fashion
Flight Forum 2500
5657 DZ Eindhoven
The Netherlands

When will my money be refunded?

Your money will be refunded within approximately 1 week after we’ve received your returned goods. If you've returned all items of your initial order to us, we will refund you the total order amount + shipping costs paid (if any).